Frequently Asked Questions
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Why Choose Sandbox?
Here are a few reasons why our customers choose Sandbox.
Sellogram is a platform that transforms your Instagram into a thriving eCommerce shop, allowing you to sell products directly from your Instagram posts.
How does Sellogram work?Sellogram analyzes your Instagram content to identify potential products, helps you customize your store, and integrates payment options to start selling instantly.
Is Sellogram free to use?We offer different pricing plans based on your needs. Please check our Pricing Page for details.
You can create an account by signing up with your email, setting a password, and linking your Instagram business account.
What should I do if I don't receive a confirmation email?Check your spam or junk folder. If you still don’t receive it, click on “Resend Confirmation Email” on the confirmation screen.
Yes, to fully utilize Sellogram, you need to have an Instagram Business or Creator account.
How do I connect my Instagram account?Go to the “Connect Instagram” screen and log in with your Instagram credentials to authorize Sellogram’s access..
Sellogram uses AI to analyze your posts, identify products, and suggest details such as titles and descriptions.
Can I customize my product details?Yes! You can edit product titles, descriptions, prices, and other attributes before adding them to your store.
We currently support PayPal and Stripe for processing transactions securely.
How do I set up my payment options?Navigate to the “Set Up Payment Options” screen, choose your preferred processor, and enter the required details.
Yes! You can upload your logo, select colors, and edit your store description to match your brand identity.
How do I launch my store?Once you’ve set up products and payments, click on “Launch My Store,” and your shop will be live.
Yes! Our dashboard provides insights into sales, visitor count, top-selling products, and customer demographics.
You can reach us through the contact form on the “Need Help?” page or use our live chat for instant support.
Where can I find answers to common questions?Check our FAQ section for quick solutions to common queries. If you need more help, feel free to contact us.